Home › Finance Complaints Policy
Andrew Maxwell Lander T/A A.M.LANDER Gas, Heating & Plumbing (FRN 1056998) is an Introducer Appointed Representative of TradeHelp Ltd, for the purpose of credit broking introductions only, who are authorised and regulated by the Financial Conduct Authority (FRN 697812).
TradeHelp Ltd are a credit broker, not a lender, and offer loans from Novuna Personal Finance, a trading style of Mitsubishi HC Capital UK PLC authorised and regulated by the Financial Conduct Authority. Finance options are offered subject to status and credit check. A 14-day cooling off period applies.
If your complaint relates to the finance product itself, please contact TradeHelp Ltd or Novuna Personal Finance directly. If you remain dissatisfied, you may be entitled to refer your complaint to the Financial Ombudsman Service.
Financial Ombudsman Service: www.financial-ombudsman.org.uk · Phone: 0800 023 4567