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Terms & Conditions / Privacy Policy

Terms & Conditions

It is essential that you review the terms and conditions outlined below prior to utilising our services. By requesting us to perform work for you, whether verbally or in writing, you are consenting to these terms and conditions.

Cancellation

Should you need to cancel your booking, please inform us preferably via email at least 48 hours in advance. If you cancel on the scheduled date, after having paid a deposit, or after materials have been procured, you will be subject to charges.

Charges

  • Minimum of 1 hour charge on hourly rate work, then charged per half hour
  • Free estimates/quotations for installation and remedial repair work, following a pre-booked chargeable diagnosis visit or survey

Marketing Communications

We may ask for consent to send occasional marketing messages via email or text. You have the right to opt out at any time. Email andy@amlander.co.uk to be removed.

Your Data Rights

You are entitled to view, amend, or delete any personal information we hold. Contact our Data Protection Officer at: andy@amlander.co.uk or A.M.LANDER Gas, Heating & Plumbing, 60 Portsmouth Road, Unit 1, Surbiton, Surrey KT6 4HS.

Complaints

The business always endeavours to provide the best service. In the unlikely event we are unable to resolve your complaint, it may be necessary to use an Alternative Dispute Resolution (ADR) service. As a Which? Trusted Trader, ADR is available through Which? Trusted Traders.

Privacy Policy

Data Protection

All organisations are required to comply with the General Data Protection Regulations (GDPR). Our website may use cookies to collect information about browsing behaviour.

Google Analytics

We use Google Analytics to collect standard internet log information and visitor behaviour patterns. This information is processed in a way which does not identify any individual. More information at ico.org.uk.

Finance Disclosure

Andrew Maxwell Lander T/A A.M.LANDER Gas, Heating & Plumbing (FRN 1056998) is an Introducer Appointed Representative of TradeHelp Ltd, for the purpose of credit broking introductions only, who are authorised and regulated by the Financial Conduct Authority (FRN 697812). TradeHelp Ltd are a credit broker, not a lender, and offer loans from Novuna Personal Finance, a trading style of Mitsubishi HC Capital UK PLC. Finance options are offered subject to status and credit check. A 14-day cooling off period applies.